Medical Health Disaster Response Resources

The Medical Health Operational Area Coordinator (MHOAC) coordinates medical health mutual aid resources for the operational area during a disaster or state of emergency.  When the medical or health resources within a local jurisdiction are depleted, the MHOAC will work with local, regional, and state partners to coordinate the allocation of mutual aid resources.  (H&SC Div. 2.5, Section 1797.153)

MHOAC can be reached at 415 473 3100 or mhoac@marincounty.gov

Healthcare Facility Status Report Form

RESOURCE REQUESTS

Facilities with a ReddiNet account will use the “Resource Requests” module in ReddiNet to submit a request. Others will submit a request via the Health And Medical Response System (HAMRRS), the CalOES system using the Salesforce platform (previously called PHOS). Note: before submitting a resource request, the Facility must create an account in the CalOES Salesforce System (selecting Entity Type as “non-governmental” and then “healthcare facility”) and once approved, the facility can enter requests into the system. 

Resource requests will come to the Marin MHOAC and will be filled either locally or will be passed up to the Region/State for fulfillment. If filled by the State, the supplies will be shipped directly to the facility.  If filled locally, the facility will be contacted to coordinate a pick-up at 1600 Los Gamos Drive, San Rafael.
If something is needed that is not on the drop-down list, one can select “other” and manually enter the item. As always, any emergent needs can be followed up with an email or phone call to the MHOAC.

Below are links to two documents with details (including links to tutorial videos) on how to sign up and how to enter an order.  You must create an account in the CalOES Salesforce System (selecting Entity Type as “non-governmental” and then “healthcare facility”).  Once approved, you will be able to enter your requests into the system.  Those requests will still come to the Marin MHOAC and will be filled either locally or will be passed up to the Region/State for fulfillment. If filled by the State, the supplies will be shipped directly to you. If filled locally, you will be contacted to coordinate a pick-up at 1600 Los Gamos Dr.

For any personnel requests, the forms that need to be filled out and included with the request can be found on the HAMRRS home page under the “Document Repository” section.

In the event that you need something that is not on the drop-down list, you can select “other” and manually enter the item.

Any emergent needs can always be followed up with an email or phone call to the MHOAC.

CLICK HERE TO SUBMIT RESOURCE REQUESTS 

Resource Requests via Salesforce Instructions

A tutorial on how to place an order can be viewed here: Salesforce Login and Order Creation

HAMRRS Registration Guide

A tutorial on how to create an account can be viewed here: Salesforce Portal Self-Registration

For technical assistance contact Salesforce.support@caloes.ca.gov

Recommendations for Medical-Health Resource Requests

• Enter quantity of all items in eaches, not cases or boxes (which very in quantity).  If not entered as each your order may be denied or, at the least, delayed by the follow-up process to clarify amount being requested.
• You must complete EVERY SECTION of the form or your order will be rejected
• Only submit one request at a time and include each requested item as its own line item
• “Emergent" requests should only be used for situations when a requestor will have to stop or severely limit services if the resource is not fulfilled within 12 hours.
• “Describe Mission/Tasks" - How long are requested quantities expected to last? How will the PPE be used (clinical care, support services, etc.)? How many persons is the PPE for?
• “Actions Taken on This Request So Far" - What is the current burn rate for the PPE you are requesting? How much of the requested PPE do you currently have on hand? What actions has your organization taken to procure the requested PPE on its own?
• For technical assistance contact Salesforce.support@caloes.ca.gov

How to contact the MHOAC

California Public Health and Medical Emergency Operations Manual (EOM)